Frequently asked Questions
What are the means payment available?
We only offer cash payment at the moment, we will launch online payment soon.
We do not accept payment by cheque.
How can I return my item?
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Visit our Returns Center
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Enter your order number and email address to get started
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Follow the instructions and select the items you wish to return
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Once your request has been approved, you will receive a confirmation email with shipping instructions.
What items can be returned?
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You have 10 days after receipt of the item to request a return. Items in the Perfume , Lingerie , Underwear, Swimwear and Cosmetics products category cannot be returned.
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In unused and resalable condition.
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In original packaging with all tags intact.
- Please note that you will receive an email containing the tracking number for your return request. This number must imperatively be communicated to the deliverer.
Note : Moudda cannot assume responsibility for the loss of returned items if the tracking number was not communicated to the deliverer.
IMPORTANT :
Moudda team informs you that you have the option to make only one free return request per package.
For each additional return request associated with the same package, delivery fees will be automatically charged. This action is irreversible.
Please check the condition of all items in each package you have received before making your return request.
If your order has been divided into multiple parts, you will be entitled to one free return per package.
The item I received is damaged
If the product purchased is defective, contact us within 7 days of the delivery date.
Can the items be exchanged?
No, we do not accept exchanges of items.
What are the refund options?
The following refund options are supported:
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Refund by bank transfer
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Refund by voucher
How to return the items?
To find out how to ship the returned products, refer to the email received after making the return request.
What is the repayment period?
Once your returned item is received and inspected, you will be notified by email. You will also be notified of the approval or rejection of your refund request. If approved, the refund request will be processed within 5-10 business days of approval.
Please note that delivery fees are non-refundable.
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